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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog published by Portable One, Inc

Portable One is a group of technically talented individuals (geeks really) devoted to mobile computing and dedicated to providing exceptional service in an industry otherwise unable to match our level of service & customization. Portable One has been delivering mobile excellence on-line since 1996 and we continue to outlast the competition. Our customers include federal and state agencies, all branches of the military including the US Coast Guard, numerous universities and thousands of small businesses and independent professionals alike. Portable One is your source for custom laptops.